All Miròs products are made or formulated in Korea. To ensure the highest quality and skin compatibility, we conduct irritation tests on select products. They are formulated and suitable for all skin types. Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.

Yes, all Miròs products are vegan & cruelty-free.

Yes, except for Lip Spread.

Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, however we recommend sharing our ingredient list with your healthcare providers for review before using.

Thailand: 2-4 days after the order has shipped.

International (Oceania & Asia): 1-3 weeks after the order has shipped.

International (Europe North America): 1-4 weeks after the order has been shipped.

Thailand:

• Free Local Delivery on all orders
• The Cash on Delivery payment method requires an additional fee of ฿29.00 baht that you will have to pay at delivery. This fee will be added to your order total automatically and is required by our courier. If you have questions, feel free to contact us.
• วิธีการชำระเงินแบบเก็บเงินปลายทางมีค่าธรรมเนียมเพิ่มเติมจำนวน 29.00 บาท ซึ่งคุณจะต้องชำระเมื่อรับสินค้า ค่าธรรมเนียมนี้จะถูกเพิ่มไปยังยอดสั่งซื้อของคุณโดยอัตโนมัติ และเป็นค่าธรรมเนียมที่กำหนดโดยผู้จัดส่งของเรา หากคุณมีคำถามใด ๆ สามารถติดต่อเราได้เสมอ
  

International (Asia & Oceania):

• Standard International Shipping (1-3 weeks )(orders under ฿3,500): ฿234.00 - 330.00 THB depending on your shipping zone. You can calculate shipping during checkout.
• Free Standard International Shipping (1-3 weeks )(orders over ฿3,500): Free

International (Europe & North America):

• Standard International Shipping (1 - 4 weeks )(orders under ฿3,500): ฿330.00 - 480.00 THB depending on your shipping zone. You can calculate shipping during checkout.
• Free Standard International Shipping (1 - 4 weeks )(orders over ฿3,500): Free

We currently ship locally in Thailand, and internationally to countries in Aisa, Oceania, Europe and North America. Check the list of available countries we ship to during checkout.

• During checkout, the final price will be calculated in our local currency: Thai Baht.
• Any customs tax & all import-related fees are the receiver's responsibility. See FAQs or chat with usAny import taxes or duty fees are the responsibility of the buyer).

We’re aiming to be available in additional countries in the future. Sign up for our mailing list at the bottom of our website to be notified when shipping to your country becomes available.

Please note: We do not support the use of freight forwarders. If you choose to place an order using a freight forwarder or third party international shipping service for packages to arrive to a country where we currently do not ship, we cannot guarantee any goods in your order will arrive properly, on time, or without potential damage. Additionally, we cannot accept returns or offer refunds for any items delivering to a freight forwarder or shipment locations other than our approved list of destinations.

International Shipping Policy:

Customs and Duties
Miròs (Mackova Co., Ltd) is not responsible for any customs holds, fees, or duties applied to international shipments. Customs policies vary from country to country, and it is the customer’s responsibility to ensure that the products comply with their local regulations. If an order is returned to us due to customs issues, we will issue a refund for the product cost, minus shipping fees. If the product is seized or destroyed, we unfortunately cannot offer a refund.

We currently ship online to all provinces in Thailand as well as internationally to Europe, North America, Asia, Oceania. At this time, we do not have any physical locations where you can buy Miròs — but please subscribe to our email list to get further updates on brand launches and news.

You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.

We currently accept payments through:

• All major credit cards (MasterCard, Visa, JCB & UnionPay).
• TrueMoney Wallet
• QR PromptPay
• Mobile Banking
• Installment
• Line Pay
• Pay at counter
• ShopeePay
• COD (cash on delivery) (+ ฿29.00 baht) (Thailand only)

Your credit card will be charged as soon as you place an order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, sealed and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on opened or used products for hygiene and safety reasons.

We can only accept returns on products purchased directly from our website. Any Miròs products purchased from Shopee or Lazada can only be returned to where the original purchase was made.

To start a return, you can contact us at hello@mirosbeauty.com. Please note that returns will need to be sent to the following address: 65 Phatthana Chonnabot 2 Alley, Khlong Song Ton Nun, Lat Krabang, Bangkok 10520 Thailand

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@mirosbeauty.com.

Charges for returns
You are responsible for the charges of the return shipping. Your original shipping charges are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mirosbeauty.com.

Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact our team immediately at hello@mirosbeauty.com with your order info, and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.

Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email hello@mirosbeauty.com